Customer Service

30-Day Customer Satisfaction Guarantee

At Mastrad, we stand behind the quality and functionality of our products, and we want every customer to be satisfied with his or her purchase. Within 30 days of receiving your Mastrad product purchased from Mastrad-paris.us, if you are not satisfied with your purchase for any reason, you may return the product to us for a full refund of the product’s purchase price (excludes all shipping & handling charges). Please see Returns/Exchanges for details on returning products purchased on Mastrad-paris.us.

Mastrad Limited One Year General Product Warranty

Mastrad, Inc. (Mastrad) warrants to the original owner of any new Mastrad product that it is free of defects in material, construction, and workmanship for a period of one year under normal use and proper care. Mastrad will repair or replace, at its discretion, any item with a manufacturing defect during the warranty period. Should the defective item be discontinued, a similar item will be substituted.

This warranty does not cover normal wear and tear, minor imperfections, or slight color variations in material. Incidents of overheating, alterations, misuse, negligence, abuse unauthorized repair, or use of non-genuine Mastrad parts will void this warranty. Mastrad will not be responsible for any indirect, special, punitive, or consequential damages relating to Mastrad products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some Mastrad products, such as Deos stainless steel soap and Mastrad baking pans/molds, feature warranty terms in excess of one year. For more detailed information on the warranty terms for these items, please refer to the product packaging or listing on the Mastrad website.

If an item is thought to have a manufacturing defect, please contact Mastrad, Inc. customer service for detailed instructions on submitting a claim. Proof of purchase from an Authorized Dealer in the United States or Canada is required for all manufacturing defect claims.